如果你看到这篇文章，大概率你是遇到这样的糟心事情了，首先非常同情你，但是处理这种包裹丢失的套路是一样的，希望能帮你解决问题，上干货

首先柜姐是正式员工，你要让她明白你可以通过她的个人信息（平时你们的聊天记录，电话号码，店铺地址等）追踪到她，然后让她知道你可以通过律师去跟进，这两点做到了，她肯定也不会踢皮球了，说是让你联系快递公司，balabala…..

提供些沟通模板，仅供参考

It’s true that the package was delivered, but it was delivered to another city, so I won’t be able to receive it at all. Not your fault, I just want you to do me a favor to follow up with the UPS store where you sent out these packages, and see what’s going on there, I think they’ll take care of it

I do have the similar experiences before with other retails where the package was delivered to the wrong place, they would either fix the issue for me or just send me a new one, I hope you can do the same for me, would appreciate that, otherwise, I’ll have my attorney take over

Well, since you originally sent out the packages with UPS, you’re the sender, I was thinking they should reimburse you instead. To me, I was always working with you directly rather than UPS, so, I don’t want to have anything to do with UPS, so, why not just send me another package, you wait for the reimbursement from the UPS

如有其他问题，可以联系我